Privacy Policy
Introduction
At Kelanie, your privacy is of the utmost importance. This Privacy Policy outlines how we collect, process, and safeguard your personal data when you interact with our e-commerce platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Information we collect
Payment Info: Partial card information, payment confirmations, and transaction metadata via secure payment processors.
Personal Data: Full name, email, phone number, delivery address, billing address, and any additional data you voluntarily provide.
Account Details: Passwords (hashed), preferences, product reviews, saved carts, and wishlists.
Behavioral Data: Browsing behavior, clicks, page views, session duration, referral source, and usage patterns.
Device & Technical Data: IP address, browser type, operating system, device model, screen resolution, and language preference.
We collect this data through forms you fill out, automated tools (like cookies and trackers), and when you contact us directly.
How we use your data
- To verify your identity and manage your account securely
- To fulfill orders and deliver your purchased products efficiently
- To personalize your shopping experience based on preferences and history
- To respond to customer support inquiries quickly and effectively
- To send transactional and promotional communications via email or SMS (only with consent)
- To prevent fraud, unauthorized access, and other harmful activities
- To comply with legal obligations, such as tax or financial reporting
We only process data where we have a valid legal basis, including consent, contract performance, legitimate interest, or legal requirement.
Sharing your information
We do not sell your personal data. However, we may share your information with:
Marketing Tools: Like email platforms or retargeting services (only with your consent)
Payment Providers: For secure transaction processing (e.g., Stripe, PayPal).
Shipping Carriers: To ensure your order is delivered to the correct address.
Analytics Providers: For website traffic analysis and optimization All partners are contractually obligated to handle your data securely and only for the specific services they provide.
Customer Support Tools: For chat, email, and feedback functionality
Cookies
Cookies are small data files stored on your device that help us deliver a better and more personalized user experience. We use cookies for:
- Session management and maintaining your login state
- Cart tracking and checkout assistance
- Remembering preferences like language or currency
- Analyzing user behavior to improve features and UI
- Marketing campaigns (only with your consent)
You can adjust your browser settings to disable or limit cookie storage. Our cookie banner allows you to selectively opt in or out of non-essential cookies.
Data security
We implement best-in-class security practices to protect your data from loss, misuse, or unauthorized access. These include:
- Secure HTTPS encryption for all communication
- Role-based access control and admin logging
- Database encryption and secure backups
- Regular audits, penetration tests, and vulnerability scans
While we take all necessary precautions, no platform can be 100% secure. If you suspect a data breach, please notify us immediately.
Contact information
For questions about your personal data or to exercise your rights under this Privacy Policy, please reach out:
Email: contact@kelaniedesigns.com
Address: Kelanie LTD, Manchester, UK.
Business Hours: Monday - Friday, 9am - 5pm GMT